Your satisfaction is our priority. We offer a hassle-free 30-day return policy to ensure you're completely happy with your DW Cosmetics purchase.
Return any unused product within 30 days of purchase for a full refund or exchange.
Receive a complete refund to your original payment method, including original shipping costs.
Simple online return process with prepaid return labels for your convenience.
Email us at returns@dwcosmetics.com or call customer service to initiate your return.
We'll email you a prepaid return label and return authorization number within 24 hours.
Pack your items securely, attach the return label, and drop off at any carrier location.
Once we receive your return, we'll process your refund within 3-5 business days.
1. Same Value: Direct exchange for items of equal value
2. Higher Value: Pay the difference with any payment method
3. Lower Value: Receive store credit for the difference
4. Processing Time: 5-7 business days once we receive your item
If your order arrives damaged, contact us immediately with photos. We'll send a replacement at no charge.
Report Damage →Our mistake! We'll send the correct item immediately and provide a prepaid return label for the wrong item.
Report Error →Your safety is our priority. If you experience a reaction, stop use immediately and contact us for a full refund.
Get Help →Our customer service team is here to make your return experience as smooth as possible.
returns@dwcosmetics.com
1-800-DW-BEAUTY
Available 9 AM - 6 PM EST